---
title: "Email Alias"
description: "Link all the email addresses you use to communicate with your prospects and leads to your noCRM user account."
url: https://help.nocrm.io/en/articles/62-email-alias
collection: "Email Management"
updated: 2026-11-09
language: en
alternates: [de, it, pt-br, es, fr]
---

# Email Alias

Link all the email addresses you use to communicate with your prospects and leads to your noCRM user account.

## Email your prospects and leads from different email addresses

When [setting up your sales process](https://www.nocrm.io/academy/how-to-set-up-a-consistent-sales-process), you need to make sure the right settings and features are configured in your lead management software — and that includes your email settings.

If you need to send emails from multiple addresses, noCRM offers two approaches depending on your situation: **email aliases** and **shared inboxes**.

* * *

### Option 1: Email aliases

Only with the Dream edition

An **email alias** is an additional address that shares the same inbox as your main email address. For example, if your main address is `john@company.com`, an alias could be `sales@company.com` — both land in the same inbox.

Aliases must be created from your main email provider (Gmail, Outlook, etc.) **before** adding them to noCRM. If the alias doesn't actually forward to your main inbox, it won't work.

**Use this option when:**

-   You manage multiple departments or brands
    
-   You want to send from different addresses but manage everything from one inbox
    

**How to set it up:**

1.  Click the **✉️ envelope icon** in the top navigation bar.
    
2.  In the left menu under **Email settings**, click **Email synchronization**.
    
3.  Scroll down to the **Email aliases** section and click **Add an email alias**.
    
4.  Enter a display name and the alias address, then click **Save**.
    
5.  To use it: open any prospect or lead, click **New email**, then select the desired sender address from the **From** dropdown.
    

The **From** dropdown lists your main inbox address and all configured aliases. Your main address is selected by default, and an alias only appears once it has been saved in your [Email synchronization settings](https://help.nocrm.io/en/articles/51-email-integration.md).

You can predefine only 1 [email signature](https://help.nocrm.io/en/articles/54-email-signature.md) per user account, regardless of how many aliases you use.

* * *

### Option 2: Shared inboxes

A **shared inbox** is a team email address (e.g., `sales@company.com` or `support@company.com`) that multiple users can access and send from within noCRM.

**Use this option when:**

-   Multiple team members need to send and receive emails from the same address
    
-   You want to centralize communication for a team or department
    

`👉` Learn how to set up a shared inbox: [Shared inbox documentation](https://help.nocrm.io/en/articles/146-shared-inboxes.md)

* * *

### 🤔 Not sure which to use?

<table style="min-width: 50px;"><colgroup><col style="min-width: 25px;"><col style="min-width: 25px;"></colgroup><tbody><tr><th colspan="1" rowspan="1"><p>Your situation</p></th><th colspan="1" rowspan="1"><p>Best option</p></th></tr><tr><td colspan="1" rowspan="1"><p>You work alone and need multiple sending addresses</p></td><td colspan="1" rowspan="1"><p><strong>Email aliases</strong></p></td></tr><tr><td colspan="1" rowspan="1"><p>Multiple teammates need to collaborate on the same inbox</p></td><td colspan="1" rowspan="1"><p><strong>Shared inbox</strong></p></td></tr></tbody></table>