---
title: "How to use Ubic noCRM integration"
description: "Connect Ubic to noCRM to call your prospecting lists and sync call results back to your leads."
url: https://help.nocrm.io/en/articles/206-how-to-use-ubic-nocrm-integration
collection: "Integrations"
updated: 2026-10-28
language: en
alternates: [fr, it, es, de, pt-br]
---

# How to use Ubic noCRM integration

Connect Ubic to noCRM to call your prospecting lists and sync call results back to your leads.

The integration between Ubic and noCRM works in both directions. Your prospecting lists become calling lists in Ubic, and the results of your calls are sent back to noCRM.

## How the integration works

-   **From noCRM to Ubic**: your prospecting lists are converted into calling lists. They refresh automatically every night, or manually on demand with the **Reload from noCRM** button.
    
-   **From Ubic to noCRM**: after each call, the lead's activity history receives the call result (Successful or Unsuccessful), the duration and the recording. The status and the note are synced too.
    

Each workspace chooses which information it sends to noCRM.

![French noCRM integration settings screen shows what Ubic writes after each call, with toggles for calls, status and note, opportunity creation, and sent SMS. Visible: Ce qu’Ubic écrit dans noCRM, Après chaque appel, Les appels, Le statut et la note, Créer l’opportunité, Les SMS envoyés.](https://staticfiles.gleap.io/ghelparticle/re5akKJltDj4SKKR2V8axAtfjPyTpCM9F5yARH4K0IPNWOxZVjOExFVp95OKPiaZh6YF3C7DBu8.png)

## What Ubic writes to noCRM

Ubic only writes to prospects imported from a noCRM prospecting list. An administrator chooses which of the following items are sent:

-   **Calls**: each call is added to the prospect's history as Successful or Unsuccessful, with its duration and a link to the recording.
    
-   **Status and note**: the status chosen after the call and the note are added as a comment on the prospect.
    
-   **Create opportunity**: when the status counts as a conversion (for example Démo planifiée), the prospect becomes a noCRM lead with all its information.
    
-   **SMS sent**: each SMS sent is added as a comment on the prospect. This option requires Status and note to be turned on.
    

Nothing is deleted or overwritten in noCRM. When you connect noCRM, Calls, Status and note, and Create opportunity are turned on by default, and SMS sent stays off.

> **Info:** **Note**: before you start, you need your noCRM account URL, a noCRM account with API access (Expert or Dream edition) and a noCRM API key.

## Step 1: Create a noCRM API key

Follow these steps:

1.  Click your avatar at the top right.
    
2.  Go to **Admin Panel** > **Integrations** > **API** > **API Keys**.
    
3.  Click **Create an API Key**, then copy the key.
    

> **Warning:** **Important**: noCRM shows the API key only once. Copy it when you create it.

## Step 2: Connect noCRM in Ubic

Follow these steps in your Ubic account:

1.  Click your account name at the bottom left of the Ubic sidebar.
    
2.  Click **Settings**.
    
3.  Click the **Integrations** tab.
    
4.  In the **CRM** section, find **noCRM** and click **Configure**.
    
    ![Workspace Settings Integrations page showing CRM connections; numbered arrows highlight the noCRM account selector, Settings menu, Integrations tab, and noCRM Configure card. Visible: Workspace Settings, Integrations, API & CONNECTIONS, Ubic API, Not connected, CRM.](https://staticfiles.gleap.io/ghelparticle/K9LNg7T0Q8YyVwBiOYBaYkW4VhkgXWGhiK8XNFfWPxsXRoQRQq0YiSbUoUcv2LHYVA2FNq5CMuz.png)
    
5.  Enter your account URL in the format `https://SLUG.nocrm.io`.
    
6.  Paste your noCRM API key, then click **Save**.
    
    ![The noCRM Configure screen shows API authentication fields for Account URL and API key, with a red arrow pointing to the Save button. Visible: noCRM, Configure, EXPECTED FORMAT, noCRM API authentication, Account URL + X-API-KEY, https://acme.nocrm.io.](https://staticfiles.gleap.io/ghelparticle/H4KH4kMqZhLoQakKcirqqB7TyfZZleby4jASxGB1h48VqizXHXsjBNGouzzyQ96dIpzPLgpmxlW.png)
    

## Step 3: Create a calling list from noCRM

Follow these steps:

1.  In Ubic, start creating a new calling list.
    
2.  Select **noCRM** as the source.
    
3.  Select the noCRM prospecting list you want to import.
    
4.  Match the columns. The phone column is required.
    

## Step-by-step guide

For the full step-by-step guide, see the **Ubic** Help Center:

[https://support.getubic.com/en/articles/26-connect-nocrm](https://support.getubic.com/en/articles/26-connect-nocrm)