---
title: "How to use CloudTalk noCRM integration"
description: "Getting started with CloudTalk integration"
url: https://help.nocrm.io/en/articles/149-how-to-use-cloudtalk-nocrm-integration
collection: "Integrations"
updated: 2026-11-03
language: en
alternates: [de, fr, es, pt-br, it]
---

# How to use CloudTalk noCRM integration

Getting started with CloudTalk integration

[CloudTalk](https://get.cloudtalk.io/nocrm) is a global AI-powered calling software designed for SMB growth, helping teams **boost call volume by 3X and increase connect rates by 40%** with local numbers. CloudTalk offers **AI-driven coaching, call recordings, and advanced workflow automation** to optimize sales and support operations.  

![](https://ydncrm-www.s3.amazonaws.com/assets/PEIWHQutJOE/series-b-announcement_2-2x.png)

This integration allows you to instantly **make calls with virtual numbers, sync call data, and access cloud-based recordings**—keeping your team connected and efficient.

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## Benefits

✅ **Click-to-Call**: Make and receive calls directly from noCRM using CloudTalk’s softphone application.

✅ **Automated Call Logging**: Every call made with CloudTalk is automatically recorded in the noCRM lead’s and prospect activity history, ensuring complete visibility.

✅ **Call Recordings & AI Coaching**: Gain access to cloud-stored recordings and AI-powered analytics with CloudTalk to refine your sales and support strategies.

![](https://ydncrm-www.s3.amazonaws.com/assets/u-ejpYKF_u8/nocrm-x-cloudtalk.png)

**Connecting CloudTalk with** [**noCRM.io**](https://www.nocrm.io/) **streamlines communication with your leads and improves team efficiency.** This integration allows you to automate call tracking, enhance sales conversations, and optimize customer interactions.

If you don't have a CloudTalk account yet, [sign up for a free trial here](https://get.cloudtalk.io/nocrm). If you use CloudTalk already but don't have a noCRM.io account, [start your free trial today](https://www.nocrm.io/).

⚠️ This integration is only available for the **Dream edition**.  

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## Getting Started

-   [**Connect your noCRM.io and CloudTalk accounts**](#connect-cloudtalk)
    
-   [**Call and receive calls directly within noCRM**](#call-leads)
    

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## How to Connect CloudTalk and noCRM

### **1\. Retrieve your API Key**

-   Sign into your noCRM.io account.  
    
-   Go to **Admin Panel > Integrations > API > API Keys**.  
    
-   Click **Create an API Key**, then copy it.  
    
    ![](https://ydncrm-www.s3.amazonaws.com/assets/UH_cDQm-TmU/cloudtalk-nocrm-create-api-key.png)

### **2\. Connect CloudTalk to noCRM**

-   Log in to your [CloudTalk Dashboard](https://dashboard.cloudtalk.io/menu/account/integrations/add/noCrm).  
    
-   Go to **Integrations > noCRM** and click **Add**.  
    
    ![](https://ydncrm-www.s3.amazonaws.com/assets/wDDA3_M9DW4/cloudtalk-nocrm-integrate.png)
-   Paste your **API Key** and enter your **noCRM URL** (`https://slug.nocrm.io`).  
    
    ![](https://ydncrm-www.s3.amazonaws.com/assets/Rj3lEyK6SJg/cloudtalk-nocrm-paste-api-key-and-url.png)
-   Save the integration settings and click on "Activate" button.  
    
    ![](https://ydncrm-www.s3.amazonaws.com/assets/2bZrFYmHZLU/cloudtalk-nocrm-turn-on.png)

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## Call Your Leads and Prospects from noCRM and Receive Calls

⚠️ **Note**: **Do not use CloudTalk's Chrome Extension to make calls.** noCRM will not be able to retrieve the call recording then. Please use the CloudTalk click-to-call button inside the lead or prospect in noCRM.

### **1\. Enable Call Logging & Notifications**

-   Go to **Admin Panel > Phone App Settings** and customize the **CloudTalk integration**.
    
    ![](https://ydncrm-www.s3.amazonaws.com/assets/3r6tNFs6Ow0/callhippo-integrations-phone-settings.png)
-   Call activities will be **automatically logged** inside the lead’s history in noCRM.  
    
-   To receive missed call notifications, enable **"Attach missed calls and notify the user"** in noCRM’s Admin Panel / Phone Apps Settings.  
    
    ![](https://ydncrm-www.s3.amazonaws.com/assets/4afO0MCgVvI/callhippo-integrations-missed-calls.png)
-   Once the integration is connected you'll see the confirmation inside Integrations / Cloudtalk
    
    ![](https://ydncrm-www.s3.amazonaws.com/assets/22AWuSN2hwU/cloudtalk-nocrm-connected-on-nocrm.png)

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### **2\. Ensure Phone Number Formatting**

-   Make sure the phone number is plugged in the right default field.
    
-   Make sure all lead phone numbers are correctly formatted in international format (e.g., `+441234567890`).  
    
-   Check that the **Phone** or **Mobile** field type is selected in **Admin Panel > Default Fields**.
    

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### **3\. Make Calls from noCRM**

CloudTalk allows you to make calls by using the dialer you need to **install on your computer**:

-   Download and install the CloudTalk desktop app [here](https://www.cloudtalk.io/download-app/)
    
-   Enter your CloudTalk credentials and choose your number.
    
-   Set CloudTalk as your default click-to-dial system at your computer level
    
-   Save your browser preferences to always open CloudTalk in the future and allow the microphone access.
    

**Click-to-Call:** Click the **Call** button inside any lead in noCRM to initiate a call using the CloudTalk dialer.  

![](https://ydncrm-www.s3.amazonaws.com/assets/_lJbM0SaQ2Q/cloudtalk-nocrm-lead-call.png)

## Call Your Prospects from noCRM

With CloudTalk’s integration, you can also call prospects listed inside **Prospecting Lists** in noCRM. Calls are logged, and new leads are created automatically when calling unknown numbers.

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## You're Now Ready to Start Calling!

With the noCRM + CloudTalk integration, your team can manage all sales and support calls effortlessly, ensuring seamless communication and better productivity.