---
title: "Work on your call campaigns as a call agent"
description: "Find the campaigns assigned to you, call your leads one at a time and move to the next lead."
url: https://help.nocrm.io/en/articles/144-work-on-your-call-campaigns-as-a-call-agent
collection: "Call Campaigns"
updated: 2026-11-05
language: en
alternates: [fr, es, pt-br, it, de]
---

# Work on your call campaigns as a call agent

Find the campaigns assigned to you, call your leads one at a time and move to the next lead.

This article is dedicated to call agents working with call campaigns in noCRM.

It covers how agents access their campaigns, how they receive leads and what happens as they progress through the call flow. Each agent is guided through one lead at a time, with no distractions and no data clutter, ensuring a focused, efficient workflow.

> **Info:** **Note**: This feature is only available in the Dream edition.

## What does a call agent see in noCRM?

As a call agent, you work in a simplified version of noCRM that focuses only on what you need to make calls and follow up on leads.

You see:

-   The call campaigns assigned to you.
    
-   One lead at a time (the one you're currently working on).
    
-   The lead's details, current status and action buttons.
    
-   The comment history and activity log for that lead.
    

You don't have access to other users' leads, prospecting lists or campaign setup options.

## Where do you find the campaigns assigned to you?

Once logged in, follow these steps:

1.  Go to the **Call campaigns** menu.
    
2.  In the list of campaigns assigned to you, click a campaign to begin calling.
    

> **Info:** **Note**: You only see campaigns that are active and assigned to you.

## How do you get a lead to call?

As soon as you open a campaign, the system checks if you already have a lead assigned:

-   If yes, that lead appears on your screen.
    
-   If not, the system assigns you a new lead that matches the campaign rules and conditions.
    

The lead includes name, phone number, notes and available actions.

## How do you move to the next lead?

After calling the current lead, follow these steps:

1.  Change its status or log an activity.
    
2.  Click **Next Lead** to automatically get the next available lead from the campaign.
    

> **Warning:** **Important**: To move the lead in your pipeline, you must define a reminder. Otherwise, the lead is unassigned and returned to the prospecting list for the next call.

Leads are assigned one by one: you must complete the current one before moving forward.

## What happens when there are no more leads?

If all leads in the campaign have been called or assigned:

-   You see the message "There are no more leads available right now."
    
-   The admin can add new leads, adjust campaign filters or reassign leads if needed.
    

> **Success:** **Best practice**: Always finish your current lead before asking the admin if there are issues with assignments.